Privacy Policy
Last updated: March 15, 2026
Your personal information and certification data is never sold, shared, or rented to third parties.
Passwords are encrypted using industry-standard hashing. No one, including our team, can see your password.
We're committed to transparency about how we collect, use, and protect your information.
1. Information We Collect
We collect information that you provide directly to us when you:
- Create an account (name, email address, password)
- Add certification information (certification names, numbers, dates, documents)
- Update your profile settings
- Contact us for support
We also automatically collect certain technical information when you use our service, including IP address, browser type, device information, and usage patterns.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Send you important notifications about your certifications (expiration reminders, renewal deadlines)
- Respond to your inquiries and provide customer support
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
3. Data Security
We implement industry-standard security measures to protect your personal information:
- Password Protection: Your passwords are hashed using bcrypt and cannot be viewed by anyone, including our team members.
- Encryption: All data is encrypted in transit using TLS/SSL protocols.
- Secure Storage: Your data is stored in secure databases with restricted access controls.
- Regular Audits: We conduct regular security audits to identify and address vulnerabilities.
4. We Do Not Sell Your Data
We never sell, rent, or trade your personal information or certification data to third parties. This includes:
- Your email address
- Your certification information
- Your usage data
- Any other personal information you provide
We only share information when required by law or to protect our rights and safety.
5. Third-Party Services
We use trusted third-party services to operate our platform:
- Supabase: For secure database storage and authentication
- Stripe: For secure payment processing (we never see your full credit card details)
- Email Services: For sending notifications and support emails
These services are bound by their own privacy policies and security standards.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and all associated data
- Export your certification data
- Opt-out of marketing communications (you'll still receive important service notifications)
To exercise these rights, please contact us using the information provided below.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your login session
- Remember your preferences
- Analyze website usage to improve our services
You can control cookies through your browser settings, but this may affect your ability to use certain features of our service.
9. Children's Privacy
Our service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email:privacy@keepmycert.com
We will respond to your inquiry within 30 days.